Creating a Culture of Customer Service Excellence

Are You a Rotten Apple?

December 10, 2009 on 12:59 am | In attitude, mindset | 5 Comments

Early last month, my friend Tibor Shanto shared an experience he’d had with the Apple store in Toronto. The story reminded me of something out a bad retail dream: disrespectful technicians, a rude store manager and a genuine lack of regard for the customer. Unfortunately, this scenario is becoming all too familiar, and the time has come for a little wake up call.

When is the last time you genuinely thanked a customer? I mean really, truly thanked them from the bottom of your heart? A couple of days ago, I wrote a post about the importance of gratitude. Well, here’s a good place to start: how about a little gratitude for your customers? After all, if it weren’t for your customers, where would you be?

I’ll always remember hearing Jeffrey Gitomer talk about saying thank you to your customers. He said we should get in the habit of saying something like “Thanks for dinner!” when a customer places an order, since that will always help us remember that without the customer, we don’t eat. Is that how you see your customers? If not, it might be time for an attitude adjustment.

In a world where consumers have nearly unlimited choices for almost everything they buy, why would you give them any excuse to buy from someone else? Why not give them the best possible experience each and every time they choose to do business with you?

If you’ll take the time to do that, you may just begin to create a base of the best kind of customers: customers for life!

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Creating a Culture of Customer Service Excellence | The Motivation 101 Blog…

Do you always remember to thank your customers for dinner? After all, without customers, you don’t eat!…

Trackback by BizSugar.com — December 10, 2009 #
I actually have the conversation with my coaching clients. They’re well aware that they’re making it possible for me to sleep indoors and eat regularly, things to which I’ve become addicted.

At the end of my free preview coaching call, folks are invariably confused for a moment when I thank them for giving me their time. I have yet to go through the whole 30 minutes without learning something myself, and since learning is my radio frequency, they’ve done me a favor.

Thank you

Comment by Joel D Canfield — December 10, 2009 #
Great work Joel…keep it up and they’ll keep coming back for more!

Comment by Jerry — December 10, 2009 #
I’m nowhere near a rotten apple… but this is still an interesting article to go over

Comment by Blogger Den — December 11, 2009 #
Thanks for the comment. Glad to hear you not one of the baddies!

Comment by Jerry — December 11, 2009 #

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