3 Business Lessons, Courtesy of American Idol

OK.  I admit it.  I’m a huge fan of American Idol.  I haven’t missed an episode since Season 3, and it’s not likely I’ll lose interest anytime soon. I don’t care what anyone says: it’s just great entertainment.  And since it’s (finally!) Idol season, I thought I’d share three business lessons I’ve learned from AI over the years.

#1: Know who you are

One of the things we’ve heard over and over from the judges is “you need to figure out who you really are”.  In other words, the contestants need to be able to take someone else’s music and sing it like it was their own, to give it their own unique brand.  And there’s business lesson #1.

I don’t know what business you’re in, but I’d be willing to bet that the product or service you sell is available somewhere else at a lower price.  That’s OK; a lot of bands make a great living playing covers.  But every now and then, along comes a singer or a band who can make a cover sound like an original.

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Stick to What You Love

I missed posting last night because I fell victim to one of the classic blunders.  The most famous, of course, is “Never get involved in a land war in Asia.”  The second, only slightly less well known, is “Never go in against a Sicilian when death is on the line.”

The third, and the one I learned the hard way last night, is this: “Never trust your brother when he says something will ‘only take five minutes.’”

I should have known better, too.  After all, he’d already been working on the project for a good hour, banging on pipes and sawing things and tossing out the occasional curse.  I also should have known better because, even though he’s a year younger than me, I’ve been following him into harm’s way for 35 years.  It’s amazing how our memories fail us at such critical moments in our lives.

“Jerry,” he said.  ”Can you give me a hand?  I’m almost done with this and just need a hand pulling this line through.  It should only take five minutes.”  I ventured into the work zone, and was astonished by what I saw.  It looked like every tool in the garage was being used.  There were three different kinds of Makita devices, drills, grinders, lights, wrenches of various shapes and sizes…I think there was even a hammer, just in case.  It seemed a little excessive.  Worse, it seemed like plumbing.

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A Social Media Fable

Hi kids!  It’s Social Media Fable time, and you get to pick the moral:

Once upon a time, there was a Facebook fan named Jerry.  He was going about his days on Facebook, enjoying his interactions with his virtual friends, and life was good.

One day, he received an invitation form one of his Facebook friends, Mr. G, to become a fan of a bakery in a far-away town.  Since Jerry had never been to the bakery or tasted their confectionery delights, he hit the “ignore” button and thought no more of it.

A few days later though, Mr. G repeated his request to become a fan of the bakery.   Since he still hadn’t tried the bakery’s cupcakes, Jerry clicked the ‘ignore’ button again, and again thought nothing of it.  ”Just an oversight on Mr. G’s part, that’s all,” he thought.

The very next morning, though, the invitation appeared again!  Jerry started to get annoyed, but, as always, managed to keep his cool.  He simply hit ‘ignore’ again and went about his day.  His annoyance grew, however, when later the same day there was another invitation!  ”This is madness,” he thought to himself, clicked ‘ignore’ again, and wondered what he should do.

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Don’t Be Afraid of Your Own Opinion

My friend Joel D Canfield, author of The Commonsense Entrepreneur (seriously one of the best business books I’ve ever read, and he doesn’t even pay me to say that), made an interesting comment to me today.  He said that he never wants to go to his book’s page on Amazon and see 3s in the ratings; he only wants to see 1s and 5s.  That might at first seem a little strange: after all, why would he prefer 1s to 3s in his book’s ratings?  Wouldn’t it be better if people thought his book was just okay instead of hating it?

Not in Joel’s mind.  Why?  Because Joel is a polarizer.  Love him or hate him; just don’t say he’s “okay”.  In fact, Joel says that if someone disagrees with an opinion he states, he’s likely to lean even further into that opinion.  He never aims for the middle ground.

We could all learn a lesson from that.  Far too often, businesspeople try to pander to the middle of the road.  We think that if we can make everybody happy, we’ve done our job, but that’s just not reasonable.  It’s also not possible, because what makes some people happy is sure to piss others off (if you have any trouble believing that, just ask the man in the White House).  Your goal should not be to make everyone happy; it should be to make your ideal customers happy.

“Hold on a minute, though,” I hear you say.  ”Isn’t everyone a potential customer and therefore deserving of my efforts to make them happy?”

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Chasing The M-Myth

I had a really compelling dinner conversation tonight with Jim Pelley, Karl Palachuk and Jeff Marmins (each a genius in his own right, in my humble opinion).  One of the things we all agreed on, and the inspiration for this post, was what I’m going to start calling the M-Myth (if Michael Gerber is reading this, I hope he’ll remember that imitation is the sincerest kind of flattery).

The M-Myth was born in the Information Age, and it’s been plaguing business professionals and entrepreneurs for decades.  It’s destroyed careers and businesses, occasionally even lives.  What is the M-Myth?  It’s the myth of multi-tasking.

Some people claim to have this ability, even wearing it as a badge of honor.  They strut around with a misguided superiority complex, thinking that their ability to multi-task somehow puts them in the intellectual elite, with a brain so powerful, one task just isn’t enough!  Well, here’s the bad news: multi-tasking is impossible! At least, that is, for humans.  Computers can almost pull it off, but even they (as Karl points out in his book Relax, Focus, Succeed) have to chunk the separate tasks down into steps that get done one at a time; it just looks like multi-tasking because they do it really, really fast.

Jeff highlighted the impossibility of multi-tasking by using the simplest example: having a cup of coffee while doing some kind of work, let’s say writing a blog post.  Some would consider this multi-tasking in its most basic form, but think about it for a minute.  What’s really going on?  Am I really doing two things simultaneously?  No.  In order to take a sip of my coffee, what do I have to do?  That’s right: I have to stop writing my blog.  Makes it pretty clear, doesn’t it?  We really can only do one thing at a time.  Multi-tasking is a myth, and a dangerous one at that.  How so?

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Commitment Makes Everything Easier

Last night, I was poking around, looking for something good to read, when I came across this post from Crystal Williams, keeper of the Big Bright Bulb blog.   Crystal discusses the fact that when we really, really really want something, we have a tendency to go after it with gusto.  We give it everything we’ve got, and it doesn’t even feel like work.

OK.  That last bit isn’t really true.  It still feels like work, but it’s fun at the same time.  And it doesn’t feel like that kind of work we do grudgingly or against our will (for me, that’d be be something like sorting and delivering mail), but like the kind of work we’d do even if we weren’t getting paid for it (for me, writing this blog).  It’s still work in the sense that it can be difficult and challenging and a real pain sometimes, but it’s exhilarating!

Crystal’s post got me thinking about my own successes and failures, about the things that work in my life and the things that don’t.  And what I’ve come to realize is that if I want something badly enough, if I commit to it, there’s really not much that can stop me from having/being/doing it.

I think most, if not all, of us are built the same way.  Sometimes, though, we forget we have this amazing ability.  I know I do.  Sometimes, we give up at the first sign of trouble.  We concede at the first “No!” we hear.  We accept the excuses our mind comes up with for why we quit, and we go about our day as if nothing was lost by our surrender.  But something was lost, because every time we set out to accomplish something and give up, we believe a little less in our ability to succeed the next time we try.  And that loss of belief in our ability to succeed actually diminishes our ability to succeed.

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